kasiwin Privacy Policy

1. Personal Information We Collect

When you register an account or use kasiwin's services, we may collect various types of personal information depending on your interaction with our platform. This collection is done directly from you or automatically through our system technology.

Identity Information

During account registration, we collect the following information:

• Full name as shown on your identity card (MyKad) or passport
• Date of birth for age verification (players must be 21 years of age or older)
• Identity card number or passport number
• Current residential address
• Valid email address
• Active mobile phone number

Financial Information

To process deposits and withdrawals, we require information related to your payment method including your e-wallet account number (Touch 'n Go eWallet, Boost), bank account number (for FPX Online Banking), DuitNow details, or relevant cryptocurrency wallet details (USDT, BTC, ETH). We do not store full credit or debit card numbers.

Usage and Activity Data

Our platform automatically records technical information and activity including:

• IP address and type of device used
• Browser type and operating system version
• Game history, bets and transactions within the platform
• Login and logout times
• Pages visited within the kasiwin platform

2. Purpose of Using Your Information

kasiwin uses the personal information collected for legitimate and specific purposes only. We do not use your data beyond the scope stated in this Privacy Policy.

Account and Service Management

Your data is used to open and manage your player account, process deposits and withdrawals, verify your identity during the KYC (Know Your Customer) process, and enable secure access to the platform via kasiwin Login.

Security and Fraud Prevention

Usage information and transaction data are analysed to detect unusual activity, prevent fraud, monitor unauthorised login attempts, and ensure platform integrity. This forms part of our responsibilities under international licensing requirements.

Customer Support

When you contact our 24/7 support via live chat or email, your account details and interaction history help our team resolve issues more quickly and accurately, whether in Bahasa Melayu or English.

Service Communications

We use your email address and mobile phone number to send important account-related notifications such as transaction confirmations, security alerts, and service update information. Marketing messages are only sent to players who have agreed to receive them.

Platform Improvement

Usage data collected in aggregate form (without individual identification) helps us understand usage patterns, improve the platform design, and ensure that slots, live casino, sportsbook and roulette services run smoothly.

3. Sharing Information with Third Parties

kasiwin takes the trust you place in us seriously. We do not sell, rent or disclose your personal information to outside parties except in the following limited and controlled circumstances:

Technology Service Providers

We work with selected technology providers that support platform operations — including payment processing, server infrastructure, and security services. All these providers are bound by strict confidentiality agreements and are only permitted to process data for specified purposes.

Game Providers

Game developers that partner with kasiwin, such as PG Soft, Pragmatic Play, JILI, and Spribe, receive the minimum technical data needed to run games within the platform. They do not receive full financial information or players' identity documents.

Legal and Licensing Requirements

We may be required to disclose information to international licensing bodies, judicial authorities or law enforcement agencies when there is a valid court order, official investigation, or binding regulatory compliance requirement.

4. Data Retention Period

kasiwin retains your personal information for as long as your account is active or as long as necessary to provide services to you. After account closure, some records may be kept for a specific period for the following purposes:

• Compliance with financial record and audit requirements under international licensing
• Resolution of any outstanding transaction disputes
• Prevention of fraud and platform misuse in the future
• Compliance with legal obligations related to anti-money laundering (AML)

Once the required retention period ends, your personal data will be securely deleted or anonymised in accordance with procedures set by our internal policy and international licensing requirements.

5. Cookies and Tracking Technology

The kasiwin website uses cookies and similar tracking technology to improve the user experience and ensure the platform functions properly.

Essential Cookies (Required)

These cookies are required for the platform to function correctly. Without them, basic features such as login, session management, and account security cannot work. You cannot decline these cookies as they are part of the core service.

Performance and Analytics Cookies

These cookies help us understand how players use the platform — which pages are visited most often, how long sessions last, and where players encounter technical issues. This information is used in aggregate to improve the platform.

Preference Cookies

These cookies save your personal preferences such as interface language, display settings, and game preferences so you do not need to reconfigure them every time you log in.

You can manage or delete cookies through your browser settings at any time. However, please note that disabling certain cookies may affect the functionality of some parts of the platform.

6. Your Rights Regarding Personal Data

As a kasiwin user, you have certain rights regarding your personal data. We respect these rights and will treat every valid request seriously.

Right of Access

You have the right to request and receive a copy of the personal data we hold relating to your account. This request can be submitted through our 24/7 customer support.

Right of Rectification

If any personal information in your account is inaccurate or out of date, you have the right to request a correction. We will update the record within a reasonable time after verifying your identity.

Right to Restrict Processing

In certain circumstances, you may request that we limit how we use your data — for example, while we review a complaint you have raised regarding the accuracy of that data.

Right to Object

You have the right to object to the use of your data for direct marketing purposes. Once an objection is received, we will stop using your data for that purpose immediately.

Right to Erasure

You may request the deletion of your personal data. However, this right is subject to legal obligations and international licensing requirements that may require us to retain certain records for a specified period.

7. Information Security Measures

kasiwin implements multiple layers of technical and organisational security to protect players' personal data from unauthorised access, disclosure, alteration or loss.

Technical Security

• 256-bit SSL encryption for all data transmission
• Intrusion detection system (IDS) active 24 hours a day
• Two-factor authentication (2FA) available for additional account protection
• Secure data imaging and backups performed on a regular basis
• Separation of test environment from production environment

Internal Controls

• Staff access to players' personal data is restricted based on the need-to-know principle
• All staff undergo comprehensive data security training
• Comprehensive audit logs for all access to player data systems
• Regular security assessments by independent parties

Although we take all reasonable steps, no system can be fully guaranteed secure. We encourage you to take your own protective measures as well, such as using a strong and unique password for your kasiwin account, and not sharing your login information with anyone.

8. Amendments to This Privacy Policy

kasiwin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our services, legal requirements, or industry best practices in data protection.

Any material changes to this policy will be communicated to registered players via email or in-platform notification before those changes take effect. We encourage you to review this Privacy Policy from time to time to stay informed about how we protect your information.

Continued use of the kasiwin platform after the effective date of such changes is considered your acceptance of the updated terms. If you do not agree with any amendments, please stop using the platform and contact us to close your account.

9. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal data, the kasiwin team is ready to assist.

You can reach us through the following channels:

• Live Chat: Available 24/7 within the platform after logging in — immediate responses in Bahasa Melayu and English
• Email: [email protected]

Our support team will review your request and provide a response within a reasonable time. For formal requests relating to personal data rights, please clearly state the type of request you are submitting and include sufficient identity verification information.

This Privacy Policy should be read together with kasiwin's Terms & Conditions and Responsible Gambling Policy for a complete understanding of your rights and responsibilities as a user of our platform.